About
Strategic thinker and innovation-focused professional with 18 years leading SaaS and B2B account growth. I bring a hybrid background in client success, electronic engineering, and tech commercialization. With a recent M.S. in Innovation, Technology & Entrepreneurship, I’m shifting my career toward driving transformative change through emerging technologies, R&D collaboration, and product innovation. Passionate about solving complex problems where business strategy meets technological advancement. Current areas of interest include IoT, robotics, AI, and their potential to reshape industries and elevate human-centered solutions.
Education
University of San Diego
Master of Science
Innovation, Technology, and Entrepreneurship
Universidad Autónoma de Baja California
Bachelor
Electronic Engineering
Work
Togetherwork
|Group Account Director
Summary
Led enterprise account strategy across SaaS verticals, focusing on cross-functional alignment to drive scalable service models. Partnered with product and engineering teams to improve client outcomes via data-driven insights and operational enhancements.
Miva
|Director of Strategic Accounts
Summary
Directed a $2.5M portfolio with 100% NRR by aligning client goals with strategic service innovation. Built and mentored cross-disciplinary teams, implemented feedback loops, and delivered customer success frameworks with measurable impact.
Miva
|Account Director
Summary
Led initiatives to improve client performance through data-informed strategies. Partnered with product teams to pilot conversion and retention experiments, contributing to increased customer LTV and innovation in service delivery.
Miva
|Senior Account Manager
Summary
Collaborated on SaaS solution design, integrating client feedback into prototyping and implementation. Co-led partner innovation initiatives and mentored AMs on relationship strategy and product-fit conversations.
Pacific Digital
|Account Manager
Summary
Drove digital innovation campaigns with measurable impact for clients like Expedia Travel Group. Coordinated with SEO, marketing, and engineering teams to deliver agile sprints that improved landing page performance by 25%.
Santex
|Account Manager
Summary
Drove strategic growth in nearshore software services for LATAM markets, working with clients in the US, UK, and Australia. Focused on identifying innovation opportunities in client operations, resulting in high retention and increased referrals. Managed over $2M in recurring revenue.
Santex
|Project Manager, Product Manager, Linux Sysadmin, Web Developer
Summary
Led full-cycle development for internal and client-facing digital products, including an in-house project management tool. Implemented company-wide Jira and Git repositories to streamline project collaboration and version control. Managed all PHP environments and MySQL databases, ensuring uptime, performance, and secure deployment pipelines.
Volunteer
Incutex Company Builders
|Internet Start-Up Advisor
San Diego Museum of Contemporary Art
|Reading Room Assistant
San Diego Humane Society
|Mobile Pet Adoptions
Interests
Internet of Things (IoT)
Robotics & Automation
Artificial Intelligence & Machine Learning
Human-Centered Tech Design
Smart Systems & Embedded Technologies
Languages
English
Native
Spanish
Native